(4.7 / 5)12+ Ratings

Browserstack Reviews

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Overall Rating

4.7
12 Reviews
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About Browserstack

BrowserStack is a cloud-based web and mobile testing platform. It provides developers with the ability to test their websites and mobile applications across on-demand browsers, operating systems, and real mobile devices. The company is based in India.

The platform specializes in both web and mobile application testing across various browsers and real devices. It offers a suite of services including manual and automated testing, visual review tools, and compliance testing for accessibility standards.

BrowserStack is trusted by more than 50,000 customers globally and works out of the box with zero setup and zero maintenance to speed up releases. It provides comprehensive coverage with instant access to 3000+ browsers and real iOS and Android devices. It ensures uncompromising security with SOC2 compliance and pristine browsers and devices available for everyone, every time.

It's a powerful tool for ensuring that your web applications work seamlessly across a wide range of devices and browsers. For more detailed information, please visit the official BrowserStack website.

Browserstack Pros & Cons

Pros of BrowserStack:

  • Cross-Browser Parallel Testing: Allows users to test applications across multiple platforms and browsers simultaneously, saving time and resources.
  • Real Devices and Simulators: Offers over 1500 real devices and simulators, speeding up the testing process and providing real environments for application testing.
  • Cloud-Based Parallel Executions: Enables faster deployment of parallel executions, making the testing process more efficient.
  • User-Friendly Interface: Features a live testing and UI that are easy to understand, making it easy for users to execute their tasks without issues.
  • Cost-Effective: Despite some negative reviews about pricing, many users find BrowserStack to be a cost-effective tool for testing potential issues before software releases.
  • Comprehensive Device and Browser Coverage: Provides access to over 2,000 real devices and browsers, including the latest versions of popular browsers like Chrome, Firefox, and Safari.
  • Integration with Popular Test Automation Frameworks: Integrates with frameworks like Selenium and Appium, making it easy to run automated tests on real devices and browsers.

Cons of BrowserStack:

  • Poor Customer Service: Some users have reported that BrowserStack's customer service can be unresponsive and unhelpful, particularly when it comes to answering basic questions about their services.
  • Deceptive Billing Practices: Some users have reported that BrowserStack's billing practices can be deceptive, with automatic annual renewals without prior notice and a strict no-refund policy.
  • Limited Plan Options: The software can be chaotic for users with fluctuating monthly usage needs, as there's no suitable plan for this.
  • High Cost: Several users have reported that BrowserStack is overpriced, with one user noting a significant price increase for the next plan they suggest switching to.
  • Inconsistent Performance: Some users have reported that BrowserStack's performance can be inconsistent, with tests sometimes unable to find elements that are locally accessible.
  • Glitches and Disruptions: Users have experienced occasional glitches and disruptions in the connection, which can interfere with testing processes, especially when testing on phones.
  • Slow Performance: Some users have reported that the solution is slow, which can be frustrating, especially for non-technical internal testers.

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Browserstack Customer Reviews (12)

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Browserstack Customer’s Q&A

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Browserstack Features and Benefits

Key Features and Benefits of BrowserStack:

Comprehensive Testing

  • Real Device Cloud: Access to 20,000+ real iOS and Android devices, ensuring accurate testing under real-world conditions.
  • Media Injection and Audio Streaming: Test camera image and video injection, microphone audio injection, and file transfer.
  • Payment & Security Workflows: Test features like Apple Pay, biometric authentication, and device passcode.
  • Accessibility Testing: Ensure app accessibility with features like device shake, multi-finger gestures, and assistive touch.
  • Location and Device Settings: Test IP geolocation, localization testing, and device settings.

Advanced Features

  • Network Simulation: Simulate network conditions like 2G, 3G, and offline mode to test app performance.
  • Parallel Testing: Run tests in parallel on multiple devices and browsers, significantly reducing test execution time.
  • Automate for CI/CD: Integrate with CI/CD pipelines for continuous testing and seamless integration with tools like Jenkins and GitHub Actions.

Security and Compliance

  • SOC2 Type 2 Compliant: Regular audits ensure secure data management and privacy protection.
  • GDPR Compliant: BrowserStack’s privacy policy adheres to the General Data Protection Regulation (EU) 2016/679, guaranteeing data protection.

Benefits

  • Comprehensive Testing: Ensure your app works properly on a wide range of devices, improving user experience and reducing costs.
  • Improved User Experience: Identify and fix issues that may affect the user experience by testing on various devices.
  • Reduced Costs: Eliminate the need for in-house device labs, saving time and costs associated with device maintenance and updates.
  • Increased Confidence: Deploy your app with confidence knowing it works properly on a wide range of devices.

Ease of Use

  • Zero Setup and Maintenance: Instant access to real devices with no setup or maintenance required, allowing you to focus solely on testing.
  • Easy Integration: Use the BrowserStack SDK for easy integration with Automate, reducing ongoing code changes and maintenance.

Interactive Testing

  • Real-Time Debugging: Debug your websites and web apps on real devices with DevTools, inspecting elements, monitoring network requests, and making real-time changes.
  • Manual Testing: Use BrowserStack Live for manual testing on various devices and browsers, including features like DevTools, network throttling, and geolocation testing.

Browserstack Pricing

BrowserStack offers different pricing plans starting from just $12.50 a month. Here are the details:

  • Desktop Plan: This plan costs $29 per month (billed annually). It includes instant access to 3000+ desktop browsers, unlimited testing minutes, and testing across a wide range of browsers, from legacy to latest versions. It also provides access to all Windows & Mac versions (since 2008), localhost, staging, and private website testing, page performance & insights via SpeedLab, bulk screenshots testing, and responsiveness testing.

  • Desktop & Mobile Plan: This plan costs $39 per month (billed annually). It includes everything in the Desktop plan, plus access to 20,000+ real iOS & Android device units, instant access to mobile browsers, proprietary mobile DevTools for quick debugging, and localhost, staging, and private website testing across devices.

Please note that these prices are for single user plans. The pricing and functionality scale with the number of tests, users, or screenshots. A free trial is also available for new users. An open-source version is also available. For more detailed information, please visit the official BrowserStack website.

Payment Method

BrowserStack accepts the following payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express

For annual payments, invoices can be issued and POs are accepted. Credit cards and bank transfers are the preferred modes of payment. Physical checks are also accepted, for an additional processing fee of $50, only for amounts exceeding $400. Payments via PayPal are not accepted. All payments are securely processed over HTTPS and card information never touches the servers. All payment processing is done by a third party credit card processor. All details are sent over SSL, which is a 2048-bit RSA-encrypted channel.

Browserstack FAQs

FAQ

Browserstack Alternatives

Here are the top 10 alternatives to BrowserStack:

  1. LambdaTest
  2. Browserling
  3. TestCafe Studio
  4. SmartBear CrossBrowserTesting
  5. Datadog
  6. Applitools
  7. TestRail
  8. Sauce Labs
  9. Perfecto
  10. accessiBe

Each of these alternatives offers unique features and capabilities that may suit different testing needs. It's recommended to explore each one to determine the best fit for specific requirements.

FAQ

How To Open A Browserstack Account?

To open an account on BrowserStack, follow these steps:

  1. Visit the official BrowserStack website.
  2. Click on "Create a FREE Account" or "Sign up with Google".
  3. Agree to BrowserStack's Terms of Service and Privacy Policy.
  4. After signing up, you'll have instant access to real devices for interactive browser and mobile app testing, automated browser testing, automated mobile app testing, and visual testing with Percy.
  5. You'll also get 100 minutes each of automated browser testing and automated mobile app testing, and 5000 screenshots/month for visual testing.

Remember, each user on BrowserStack is assigned an access key, which acts as a unique identifier and authentication token for the user. Enjoy testing your websites & apps on BrowserStack!

FAQ

Browserstack Return Policy?

Upon any expiration or termination of the agreement with BrowserStack, customers are required to immediately cease any and all use of and access to all services (including any and all related BrowserStack Technology) and delete (or, at BrowserStack’s request, return) any and all copies of the documentation, any BrowserStack passwords or access codes and any other. This is the return policy as per the terms of service. For more specific details, it's recommended to directly contact BrowserStack's support.

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